{"id":17379,"date":"2026-08-25T11:14:28","date_gmt":"2026-08-25T10:14:28","guid":{"rendered":"https:\/\/rr.visan.pro\/retours-et-remboursements\/"},"modified":"2026-08-25T12:35:02","modified_gmt":"2026-08-25T11:35:02","slug":"retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/rr.visan.pro\/fr\/retours-et-remboursements\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"  <div id=\"page-header-2093370079\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Retours et remboursements          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs \" aria-label=\"Breadcrumb\">Accueil<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"row\"  id=\"row-1440020566\">\n\n\t<div id=\"col-883321765\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><em>Derni\u00e8re mise \u00e0 jour : 25 ao\u00fbt 2026<\/em><\/p>\n<h3>1. Droit de r\u00e9tractation<\/h3>\n<p>Vous disposez de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour vous r\u00e9tracter, sans avoir \u00e0 motiver votre d\u00e9cision. Si la commande est livr\u00e9e en plusieurs colis, le d\u00e9lai court d\u00e8s la r\u00e9ception du dernier article.<\/p>\n<p>Pour exercer ce droit, informez-nous par une d\u00e9claration claire avant l\u2019expiration du d\u00e9lai, \u00e0 <a href=\"mailto:info@reineraiko.ch\">info@reineraiko.ch<\/a> ou par courrier \u00e0 Raiko Lashes &amp; Beauty \/ Reine Raiko beaut\u00e9, Avenue de France 36, 1004 Lausanne. Vous pouvez utiliser le formulaire ci-dessous, sans obligation.<\/p>\n<h3>2. Formulaire de r\u00e9tractation<\/h3>\n<blockquote>\n<p>\u00c0 l\u2019attention de Raiko Lashes &amp; Beauty \/ Reine Raiko beaut\u00e9, Avenue de France 36, 1004 Lausanne, info@reineraiko.ch<\/p>\n<p>Je vous notifie par la pr\u00e9sente ma r\u00e9tractation du contrat portant sur la vente des biens ci-dessous :<\/p>\n<p>Command\u00e9 le \u2026 \/ re\u00e7u le \u2026<br \/>Num\u00e9ro de commande \u2026<br \/>Nom du client \u2026<br \/>Adresse du client \u2026<br \/>Date \u2026<\/p>\n<\/blockquote>\n<h3>3. Renvoi des articles<\/h3>\n<p>Apr\u00e8s nous avoir inform\u00e9s, renvoyez les articles dans les 14 jours. Les articles doivent \u00eatre complets et dans un \u00e9tat permettant leur remise en vente. Vous pouvez les examiner comme vous le feriez en magasin ; votre responsabilit\u00e9 n\u2019est engag\u00e9e qu\u2019en cas de d\u00e9pr\u00e9ciation r\u00e9sultant de manipulations d\u00e9passant ce cadre.<\/p>\n<p><strong>Les frais directs de renvoi sont \u00e0 votre charge<\/strong>, sauf si l\u2019article est d\u00e9fectueux ou ne correspond pas \u00e0 la commande. Nous vous recommandons un envoi suivi : le colis voyage sous votre responsabilit\u00e9 jusqu\u2019\u00e0 sa r\u00e9ception.<\/p>\n<h3>4. Remboursement<\/h3>\n<p>Nous vous remboursons au plus tard <strong>14 jours<\/strong> apr\u00e8s r\u00e9ception des articles retourn\u00e9s ou de la preuve de leur exp\u00e9dition, selon la date la plus proche. Le remboursement couvre le prix des articles et les frais de livraison standard, et s\u2019effectue par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, sans frais pour vous.<\/p>\n<h3>5. Exceptions<\/h3>\n<p>Le droit de r\u00e9tractation ne s\u2019applique pas :<\/p>\n<ul>\n<li>aux produits cosm\u00e9tiques scell\u00e9s <strong>dont le scell\u00e9 a \u00e9t\u00e9 retir\u00e9 apr\u00e8s la livraison<\/strong>, pour des raisons d\u2019hygi\u00e8ne et de protection de la sant\u00e9 ;<\/li>\n<li>aux produits confectionn\u00e9s selon vos sp\u00e9cifications ou nettement personnalis\u00e9s ;<\/li>\n<li>aux formations et prestations de service d\u00e9j\u00e0 int\u00e9gralement ex\u00e9cut\u00e9es avec votre accord expr\u00e8s ;<\/li>\n<li>aux contenus num\u00e9riques fournis imm\u00e9diatement avec votre accord expr\u00e8s.<\/li>\n<\/ul>\n<h3>6. Produits d\u00e9fectueux \u2014 garantie l\u00e9gale<\/h3>\n<p>Ind\u00e9pendamment du droit de r\u00e9tractation, vous b\u00e9n\u00e9ficiez de la <strong>garantie l\u00e9gale de deux ans<\/strong> \u00e0 compter de la livraison (art. 210 CO). Si un article pr\u00e9sente un d\u00e9faut, \u00e9crivez-nous \u00e0 <a href=\"mailto:info@reineraiko.ch\">info@reineraiko.ch<\/a> en joignant votre num\u00e9ro de commande et, si possible, des photos. Les frais de renvoi d\u2019un article d\u00e9fectueux sont \u00e0 notre charge.<\/p>\n<h3>7. Annulation de formation<\/h3>\n<p>Les conditions d\u2019annulation et de report des formations sont pr\u00e9cis\u00e9es lors de l\u2019inscription et dans nos conditions g\u00e9n\u00e9rales de vente.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-883321765 > .col-inner {\n  padding: 50px 0px 90px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17379","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Retours et remboursements - Reine Raiko<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours et remboursements\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rr.visan.pro\/fr\/retours-et-remboursements\/\" \/>\n<meta property=\"og:site_name\" content=\"Reine Raiko\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T11:35:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/retours-et-remboursements\\\/\",\"url\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/retours-et-remboursements\\\/\",\"name\":\"Retours et remboursements - Reine Raiko\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/#website\"},\"datePublished\":\"2026-08-25T10:14:28+00:00\",\"dateModified\":\"2026-08-25T11:35:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/retours-et-remboursements\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/retours-et-remboursements\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/retours-et-remboursements\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Retours et remboursements\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/rr.visan.pro\\\/fr\\\/\",\"name\":\"Reine Raiko\",\"description\":\"Lashes &amp; 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